We are privileged to be working with T-Systems, the technology arm of Deutsche Telekom, having established a strategic alliance that will focus primarily in the African healthcare space. Our SCP solution ( www.pfortner.co.za/scp ) ensures that patient information is shared between doctors, suppliers and hospitals without compromising the privacy or integrity of the data.
Reading a recent article in the Harvard Business Review about Customer Lifetime Value, got me thinking about how we currently define Customer Lifetime Value (CLV) and how a rethink of CLV is needed. Let’s start with the current definition of Customer Lifetime Value: it is the total revenue flowing from a customer over the entire
Role of the Chief Customer Officer As the first CCO in the history of Pfortner, I am charting a bold new and exciting course…both in my career and in the way Pfortner operates; I aim to drive more client focused centricity that leads to innovative business solutions which ultimately unlocks measurable value for our