Does AI increase communications risks?

by | Apr 24, 2024

As depicted above, a global study by Metrigy found that nearly half of the contacted companies are leveraging AI for customer engagement and internal collaboration. This is great for productivity and efficiency but has raised significant security concerns, including privacy, reliability, and protection against attacks, remain significant barriers to widespread AI adoption.

Given that organizations increasingly rely on unified communications (UC) platforms for internal and external communication, it’s crucial to be aware of the potential risks and security concerns.

According to TechTarget, AI-driven messaging threats are among the top concerns facing Unified Communications security.

AI-powered attacks can exploit vulnerabilities in communication networks, leading to unauthorized access, exploitation and fraud. Additionally, messaging platforms are susceptible to phishing, malware, and data breaches, posing significant risks to sensitive information.

For example, a phishing attack on a messaging platform might involve a malicious link sent through a seemingly innocent message, tricking users into divulging sensitive information like login credentials. Malware can spread through file attachments or links shared within messages, compromising the security of the entire network. Additionally, if the messaging platform experiences a data breach, sensitive information shared in conversations could be exposed to unauthorized parties, leading to potential privacy violations and security breaches.

To mitigate these risks, organizations must prioritize security measures such as robust authentication, encryption, and regular security audits. Proactive monitoring and incident response plans are essential for detecting and addressing security threats promptly.

By staying vigilant and implementing comprehensive security strategies, organizations can safeguard their secure communications and protect against emerging threats in the digital landscape.



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